Documentation
I have extensive experience in producing user documentation for the software industry, writing for technical and non-technical audiences in the U.S. and abroad. My experience includes writing individual manuals and managing large documentation projects from inception to release. I have mastered techniques for writing concise, topic-based documentation that is optimized for usability as well as for re-use and localization.
Software manuals and online help
- "HP Client Manager User Guide" for Symantec
- "Software Management Solution Users Guide" for Symantec
- "ConflictManager Reference" for Wise Solutions, 2001
- "ConflictManager Reference" for Wise Solutions, 2008
Release notes
- "HP Client Manager 7.0 SP2 Release Notes" for Symantec
- "ServiceDesk 7.0 Release Notes" for Symantec